Terms of service
TERMS OF SERVICE
Last updated: 25 August 2026
These Terms of Service govern your use of the WEYLORN website and the purchase of products through weylorn.com.
By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use the website.
1. ABOUT WEYLORN
WEYLORN operates the website weylorn.com and provides online retail services for customers in the United Kingdom.
Our contact details are:
WEYLORN
Website: weylorn.com
Email: contact@weylorn.com
Address: 101 Wardour Street, Soho, London, W1F 0UG, United Kingdom
2. ELIGIBILITY
You must be legally capable of entering into a contract to purchase products through our website.
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method provided.
3. PRODUCTS AND PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, specifications, colours, sizes and other information displayed on our website are accurate.
However, colours and visual details may vary depending on your device, screen settings and other technical factors.
Nothing in these Terms of Service affects your statutory rights if a product is faulty, not as described, not of satisfactory quality or not fit for its intended purpose.
4. PRICES
All prices displayed on our website are shown in British pounds (£), unless otherwise stated.
We take reasonable care to ensure that product prices are accurate.
If we discover a genuine pricing error before an order has been accepted, we may contact you to confirm whether you wish to proceed at the correct price.
Any mandatory delivery charges or other compulsory costs will be clearly disclosed before you complete your purchase.
5. ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
After submitting your order, you will receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted.
We may be unable to accept an order in certain circumstances, including where:
- A product is unavailable;
- There is an obvious pricing or product information error;
- We are unable to verify the information provided;
- We reasonably suspect fraudulent or unlawful activity; or
- There is another legitimate reason preventing fulfilment of the order.
If we are unable to accept an order after payment has been taken, we will arrange an appropriate refund.
6. PAYMENT
Payment must be successfully authorised before an order can be processed.
Payments may be processed through third-party payment service providers.
We do not normally store complete payment card details on our own systems.
By submitting payment information, you confirm that you have the necessary authority to use the selected payment method.
7. DELIVERY
We offer delivery options and estimated delivery times as described on our website and Shipping Policy.
Delivery times are estimates unless a specific delivery date or period has been expressly agreed.
We will take reasonable steps to dispatch and deliver orders within the applicable timeframe.
Nothing in these Terms of Service limits your statutory rights regarding delivery.
Further information is available in our Shipping Policy.
8. DELIVERY DELAYS
Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, transport disruption, carrier delays, public holidays, unusually high parcel volumes or other exceptional circumstances.
Where a delivery is delayed, we will take reasonable steps to assist you and, where appropriate, investigate the shipment with the relevant carrier.
Nothing in this section removes any rights you may have under applicable UK consumer law.
9. CANCELLATION, RETURNS AND REFUNDS
Consumers purchasing goods online may have a statutory right to cancel their order within the applicable cancellation period.
Further information about cancellation, returns, refunds, faulty products and applicable exceptions is provided in our Returns & Refunds Policy.
Nothing in these Terms of Service restricts or removes statutory consumer rights.
10. FAULTY OR INCORRECT PRODUCTS
Products supplied by WEYLORN must comply with applicable UK consumer law.
Goods must generally be:
- As described;
- Of satisfactory quality; and
- Fit for their intended purpose.
If you receive a faulty, damaged, incorrect or otherwise non-conforming product, please contact us at contact@weylorn.com.
Depending on the circumstances, you may have legal rights including repair, replacement, price reduction or refund.
These rights are not excluded or limited by these Terms of Service.
11. EXCHANGES
Where an exchange is requested for reasons other than a product fault or other statutory right, exchanges are subject to availability and our Returns & Refunds Policy.
If an exchange is not available, you may have the right to cancel and return the original order in accordance with applicable law.
12. WEBSITE USE
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities;
- Attempt to gain unauthorised access to the website or its systems;
- Introduce malicious software, viruses or harmful code;
- Interfere with the security or operation of the website;
- Attempt to obtain another person's personal information without authorisation; or
- Use the website in a way that could damage, disable or impair its operation.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the content available on the WEYLORN website, including text, photographs, graphics, logos, designs, product descriptions and other materials, is owned by or licensed to WEYLORN.
You may access and use website content for personal and lawful purposes.
You must not reproduce, distribute, modify, copy, publish or commercially exploit our content without appropriate authorisation, except where permitted by law.
14. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment providers, delivery providers, technology providers and other service providers.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for the independent terms, policies or practices of third-party providers where they operate independently from WEYLORN.
15. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.
We may temporarily suspend or restrict access where reasonably necessary for maintenance, security, updates or other legitimate operational reasons.
16. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, occasional errors, omissions or technical inaccuracies may occur.
Where we identify a material error affecting an order, we will take reasonable steps to address the issue and communicate with affected customers where appropriate.
17. LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Breach of statutory consumer rights;
- Faulty or misdescribed goods; or
- Any other liability that cannot legally be excluded or limited.
Nothing in these Terms of Service affects your statutory rights as a consumer.
18. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, provided that this does not remove or restrict any statutory rights you may have.
Such circumstances may include natural disasters, severe weather, transport disruption, strikes, infrastructure failures, government action, widespread technical failures or other exceptional events.
Where reasonably possible, we will take steps to minimise the impact of such circumstances.
19. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our website, products, services or applicable legal requirements.
The latest version will be published on this page with an updated "Last updated" date.
Changes will not retrospectively alter rights or obligations that have already arisen under an existing contract unless permitted by law.
20. GOVERNING LAW
These Terms of Service are governed by the laws applicable in the United Kingdom.
If you are a consumer, nothing in these Terms of Service prevents you from relying on mandatory consumer protection rights available to you under applicable law.
21. DISPUTES AND COMPLAINTS
If you have a complaint about an order, product, delivery or service, please contact us first at:
contact@weylorn.com
We will consider your complaint fairly and take reasonable steps to resolve it.
Nothing in these Terms of Service prevents you from exercising any statutory rights or legal remedies available to you.
22. SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful where possible.
The remaining provisions will continue to apply to the extent permitted by law.
23. ENTIRE AGREEMENT
These Terms of Service, together with the policies and information expressly incorporated into them, govern your use of the WEYLORN website and your purchases from us.
Nothing in these Terms of Service is intended to exclude or restrict rights that cannot legally be excluded or restricted.
24. CONTACT US
If you have any questions regarding these Terms of Service, please contact:
WEYLORN
Website: weylorn.com
Email: contact@weylorn.com
Address: 101 Wardour Street, Soho, London, W1F 0UG, United Kingdom