Refund policy
RETURNS & REFUNDS POLICY
Last updated: 25 August 2026
At WEYLORN, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may have the right to cancel your purchase, return your items and receive a refund in accordance with applicable UK consumer law.
This policy applies to purchases made through weylorn.com.
1. YOUR RIGHT TO CANCEL
If you purchase goods from WEYLORN online, you generally have the legal right to cancel your order without giving a reason.
You can cancel your purchase within 14 days from the day after you, or a person you have nominated (other than the carrier), receives the goods.
If your order contains multiple items delivered separately, the cancellation period generally begins after you receive the last item.
2. HOW TO REQUEST A RETURN
To exercise your right to cancel, please contact us at:
Email: contact@weylorn.com
Please include your order number and clearly state that you wish to cancel your purchase.
You do not have to use a specific cancellation form. A clear statement by email is sufficient.
After notifying us that you wish to cancel, you generally have a further 14 days to send the goods back to us.
3. CONDITION OF RETURNED ITEMS
You may handle the goods to the extent necessary to establish their nature, characteristics and functionality, in the same way that you would reasonably be able to do in a shop.
Please return items in a condition that allows us to determine whether any reduction in value is applicable.
If the value of the goods has been reduced because they were handled beyond what was reasonably necessary to inspect them, we may be entitled to make a deduction from the refund to reflect that reduction in value.
For hygiene reasons, certain products may be subject to specific restrictions where they are sealed and have been unsealed after delivery, where applicable under UK law.
4. RETURN SHIPPING COSTS
If you cancel an order because you have changed your mind, you are generally responsible for the direct cost of returning the goods, unless we have agreed to cover those costs or the goods are faulty, damaged or incorrectly supplied.
If the goods are faulty, damaged, not as described or otherwise do not conform to the contract, please contact us before returning them so that we can provide appropriate assistance.
5. REFUNDS
Once you have cancelled your order and the returned goods have been received by us, or you have provided evidence that they have been sent back, we will process your refund without undue delay and within the period required by applicable UK law.
For a standard cancellation, the refund will generally be made within 14 days from the day on which we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.
The refund will normally be made using the same payment method used for the original transaction, unless another method has been expressly agreed with you.
6. DELIVERY COSTS ON CANCELLATION
If you cancel your entire order under your statutory cancellation rights, we will refund the cost of the least expensive standard delivery option offered by WEYLORN.
If you selected a more expensive delivery service, we are not required to refund the additional amount you paid for the upgraded delivery option.
7. FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is:
- Faulty;
- Damaged;
- Not as described;
- Incorrectly supplied; or
- Otherwise does not meet the requirements of UK consumer law,
please contact us at contact@weylorn.com as soon as reasonably possible.
Your statutory rights are separate from our voluntary returns policy.
Depending on the circumstances and applicable legal requirements, you may be entitled to a repair, replacement, price reduction or refund.
Under UK consumer law, goods must generally be of satisfactory quality, fit for purpose and as described. Consumers may have a short-term right to reject faulty goods and receive a refund in appropriate circumstances.
8. SALE ITEMS AND PROMOTIONAL PURCHASES
Products purchased during a sale or promotional period have the same statutory consumer rights as products purchased at full price.
A discount or promotional offer does not remove or reduce your legal rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.
9. EXCHANGES
We do not automatically guarantee exchanges for unwanted items.
If you would like a different size, colour or product, please contact us at contact@weylorn.com.
Where an exchange is not available, you may exercise your applicable cancellation and return rights and place a new order.
10. ITEMS THAT CANNOT BE RETURNED
Certain goods may be excluded from the statutory cancellation right where an applicable legal exception applies.
For example, this can include certain personalised or bespoke goods and certain sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken.
Any applicable exception will be communicated to you before or at the time of purchase where required by law.
11. LATE OR MISSING RETURNS
If you have notified us that you are cancelling your order, please send the goods back within the applicable 14-day period.
We recommend obtaining proof of postage or another form of evidence showing that the goods were returned.
12. OUR COMMITMENT TO YOUR STATUTORY RIGHTS
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or otherwise limit any rights you have under applicable UK consumer law.
If any part of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
13. CONTACT US
For questions regarding returns, cancellations or refunds, please contact:
WEYLORN
Website: weylorn.com
Email: contact@weylorn.com
Address: 101 Wardour Street, Soho, London, W1F 0UG, United Kingdom