Shipping policy
SHIPPING POLICY
Last updated: 25 August 2026
At WEYLORN, we aim to provide a reliable and straightforward delivery service to customers across the United Kingdom.
This Shipping Policy explains how orders are processed, dispatched and delivered when you purchase products through weylorn.com.
1. SHIPPING DESTINATION
We currently offer delivery to addresses within the United Kingdom.
Delivery availability may vary depending on the product and destination.
If delivery is unavailable to a particular address, this will be indicated during checkout where possible.
2. ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK public holidays will normally begin processing on the next business day.
During periods of high demand, promotional campaigns or other exceptional circumstances, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
3. UK DELIVERY OPTIONS
We offer the following delivery options where available:
Royal Mail Tracked 24
Estimated delivery: 1–2 business days
Shipping fee: £6.95
Royal Mail Tracked 48
Estimated delivery: 2–3 business days
Shipping fee: £4.95
Evri Standard
Estimated delivery: 2–4 business days
Shipping fee: Free
Delivery estimates are provided for guidance and are not guaranteed unless a specific delivery timeframe has been expressly agreed.
4. DELIVERY TIMES
Delivery times begin after your order has been dispatched, not when the order is placed.
Estimated delivery times may vary depending on your location, carrier operations, public holidays, weather conditions and other circumstances outside our reasonable control.
Remote and certain rural areas may require additional delivery time.
5. TRACKING
Where tracking is available, tracking information will be provided by email after your order has been dispatched.
You can use the tracking information provided to follow the progress of your shipment through the relevant carrier's tracking service.
Please allow some time for tracking information to become active after dispatch.
6. DELIVERY ADDRESS
Please ensure that your delivery address is complete and accurate when placing your order.
WEYLORN is not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.
If you realise that you have provided an incorrect delivery address, please contact us as soon as possible at:
contact@weylorn.com
We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. MISSED DELIVERIES
If you are not available when the carrier attempts delivery, the carrier may leave your parcel in a safe place, with a neighbour, at a designated collection point or arrange another delivery attempt, depending on the carrier's procedures.
Please follow the instructions provided by the carrier where applicable.
8. DELAYED DELIVERIES
Although we aim to meet the estimated delivery times stated above, delays may occasionally occur.
Possible causes include:
- Carrier delays;
- Severe weather;
- Public holidays;
- High parcel volumes;
- Transport disruption;
- Incorrect or incomplete delivery information;
- Customs or regulatory issues where applicable; or
- Other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at:
contact@weylorn.com
We will take reasonable steps to assist you and, where appropriate, investigate the shipment with the relevant carrier.
Nothing in this policy limits your statutory rights under applicable UK consumer law.
9. LOST OR MISSING ORDERS
If you believe your order has been lost in transit or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
contact@weylorn.com
We may request relevant order or delivery information so that we can investigate the matter with the carrier.
If an order is confirmed as lost, we will take appropriate action in accordance with applicable UK consumer law.
10. DAMAGED PACKAGES
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible at:
contact@weylorn.com
Where possible, retain the packaging and the affected product while the matter is being investigated.
If a product has been damaged during delivery, your statutory consumer rights remain unaffected.
11. DELIVERY TO THE WRONG ADDRESS
Customers are responsible for providing accurate delivery information at checkout.
If an order is delivered to the address provided by the customer but the customer entered an incorrect or incomplete address, please contact us so that we can determine what assistance may be available.
If the error was caused by WEYLORN or the carrier, we will take appropriate steps to resolve the issue.
12. DELIVERY TO NEIGHBOURS OR SAFE PLACES
Depending on the carrier and delivery instructions available for your order, a parcel may be delivered to a neighbour, safe place or collection location.
Such arrangements are subject to the carrier's policies and the delivery instructions associated with the shipment.
13. SHIPPING FEES
The applicable shipping fee will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms displayed at the time of the offer.
WEYLORN reserves the right to change shipping prices or delivery options, provided that any applicable charges are clearly disclosed before an order is placed.
14. DELIVERY AND CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict or otherwise limit your statutory rights under applicable UK consumer law.
Where a specific delivery period has been agreed with you, or where applicable law provides you with specific rights concerning delayed or non-delivery, those rights will apply.
15. CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
WEYLORN
Website: weylorn.com
Email: contact@weylorn.com
Address: 101 Wardour Street, Soho, London, W1F 0UG, United Kingdom