Privacy policy
PRIVACY POLICY
Last updated: 25 August 2026
At WEYLORN, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or make a purchase through weylorn.com.
This policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
WEYLORN operates the website weylorn.com and provides online retail services to customers in the United Kingdom.
For privacy-related questions or requests, you can contact us at:
WEYLORN
Website: weylorn.com
Email: contact@weylorn.com
Address: 101 Wardour Street, Soho, London, W1F 0UG, United Kingdom
2. PERSONAL INFORMATION WE COLLECT
We may collect personal information that you provide directly to us when you:
- Create an account;
- Place an order;
- Contact our customer service team;
- Subscribe to marketing communications;
- Request information about our products or services; or
- Otherwise interact with our website.
Depending on how you interact with us, the information we may collect can include:
- Full name;
- Billing address;
- Delivery address;
- Email address;
- Telephone number;
- Order details;
- Payment-related information;
- Customer service communications; and
- Other information you voluntarily provide to us.
3. PAYMENT INFORMATION
When you make a purchase, payment information is processed through the payment provider selected during checkout.
We do not normally have access to or store your complete payment card details.
Payment providers may process your personal information in accordance with their own privacy policies and applicable data protection requirements.
4. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically through cookies and similar technologies.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Referring website;
- Date and time of visits;
- Website interactions; and
- General technical information.
Some of this information may be considered personal data under applicable data protection law.
5. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for purposes including:
- Processing and fulfilling orders;
- Processing payments;
- Delivering products;
- Providing customer support;
- Responding to enquiries;
- Managing returns, refunds and exchanges;
- Communicating with you about your orders;
- Maintaining and improving our website;
- Preventing fraud and protecting our website;
- Complying with legal and regulatory obligations;
- Maintaining appropriate business records; and
- Sending marketing communications where legally permitted and, where required, with your consent.
6. LAWFUL BASES FOR PROCESSING
Under the UK GDPR, we process personal information only where we have a lawful basis to do so.
Depending on the circumstances, these lawful bases may include:
- Performance of a contract — where processing is necessary to process and fulfil your order or provide services you have requested;
- Legal obligation — where processing is necessary for us to comply with a legal or regulatory requirement;
- Legitimate interests — where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and interests; and
- Consent — where you have provided consent for a specific processing activity.
Where we rely on consent, you have the right to withdraw your consent at any time.
7. MARKETING COMMUNICATIONS
If you subscribe to receive marketing communications from us, we may use your email address to send information about products, promotions, offers and other updates.
Where consent is required, we will only send marketing communications after obtaining the appropriate consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at:
contact@weylorn.com
Withdrawing marketing consent will not affect the lawfulness of processing carried out before your withdrawal.
8. COOKIES
We use cookies and similar technologies to operate and improve our website.
Cookies may be used for purposes such as:
- Essential website functionality;
- Security;
- Remembering preferences;
- Website performance;
- Analytics;
- Understanding how visitors use our website; and
- Marketing, where applicable and permitted by law.
Where consent is legally required for non-essential cookies, we will request consent before placing or using those cookies.
You can manage certain cookie preferences through your browser or any cookie-management tools made available on our website.
9. WHO WE SHARE YOUR INFORMATION WITH
We may share personal information with trusted third parties where necessary to operate our business and provide services to you.
These may include:
- Payment service providers;
- Delivery and fulfilment providers;
- Website and e-commerce service providers;
- Technology and hosting providers;
- Analytics providers;
- Customer support providers;
- Fraud prevention and security providers; and
- Professional advisers where reasonably necessary.
We only share information where there is an appropriate legal basis and where the disclosure is necessary for the relevant purpose.
We do not sell your personal information to third parties.
10. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Where required, appropriate safeguards may include adequacy regulations, international data transfer agreements, the UK International Data Transfer Agreement or other legally recognised safeguards.
11. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
- The purpose for which the information was collected;
- Whether you have an ongoing relationship with us;
- Legal, accounting or regulatory requirements;
- The need to resolve disputes; and
- The prevention of fraud or misuse.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
12. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. YOUR DATA PROTECTION RIGHTS
Under applicable UK data protection law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information in certain circumstances;
- Request restriction of processing in certain circumstances;
- Object to certain processing activities;
- Request transfer of certain personal information to another organisation;
- Withdraw consent where processing is based on consent; and
- Object to direct marketing.
These rights are subject to certain legal conditions and exemptions.
14. RIGHT TO ACCESS YOUR INFORMATION
You may request a copy of the personal information we hold about you.
We may need to verify your identity before responding to a request.
We generally aim to respond to valid data protection requests within one month, subject to any lawful extension permitted under applicable data protection law.
15. CHILDREN'S PRIVACY
Our website is intended for adults and is not knowingly directed at children.
We do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
16. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. DATA BREACHES
If we become aware of a personal data breach that is required to be reported under applicable UK data protection law, we will take appropriate steps to investigate, contain and address the breach.
Where legally required, we will notify the Information Commissioner's Office (ICO) and affected individuals within the applicable timeframes.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The updated version will be published on this page with a revised "Last updated" date.
19. CONTACT US
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
WEYLORN
Website: weylorn.com
Email: contact@weylorn.com
Address: 101 Wardour Street, Soho, London, W1F 0UG, United Kingdom
20. RIGHT TO COMPLAIN
If you believe that your personal information has been handled in a way that does not comply with applicable data protection law, you have the right to raise a concern with the Information Commissioner's Office (ICO).
You can find information about your data protection rights and how to contact the ICO through its official website.
We encourage you to contact us first so that we have the opportunity to address your concerns, but you are not required to do so before contacting the ICO.